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impact 21

Why participate?

The aim of this BIG process is to assist organisations increase profitability through sharing ideas / strategies and learnings utilising impact 21's proven roundtable methodology - to serve as an “ideas clearing house”.

One of the unmet needs for many organisations relates to dealing with the non-technical aspects/issues of advice delivery and practice management ie Focusing on improving the management of your business.

We bring together likeminded organisations in a confidential forum to leverage knowledge and good ideas from each other, learn from each others mistakes and pick up some useful strategies to help solve some of your key questions without having to spend significant time and resources in re-inventing the wheel.

Other key benefits include discussing common operational challenges and sharing ideas on how to resolve them, networking and developing strong relationships with others in similar businesses, benchmarking with like organisations

This methodology is tried and tested and has worked successfully over the past 10 years in the health care setting with hospital CEOs. We have skilled facilitators with significant experience in running information and innovation sharing workshops.

How the BIG process works

  • Five or more Directors / CEOs sign up to participate: All members sign a honour code / confidentiality agreement to not divulge any of the data or discussion or use it to the detriment of any other member
  • We canvas you for the top operational issues you would like to discuss in a confidential environment; you agree on the top 3-4 topics for the year.
  • We develop a short survey on the topic by talking with you and reviewing the business literature on best practice (this may include KPIs you would like to benchmark)
  • You complete the survey (both quantitative and qualitative answers) and send it back to us for collation
  • We distribute the collated survey with benchmarked data
  • You, along with some of your staff attend a one day workshop on the topic utilising impact 21's proven methodology to discuss survey results, key issues and how to improve performance on that particular topic (each organisation is to present 1 key innovation + bring along one key question on the topic they would like help on). Each organisation brings up to 4 staff to the roundtable. Action plans are developed and discussion forums formed on the topic
  • Annual Lessons Learnt Workshop: At the end of every year there is a follow-up session where all members showcase key strategies implemented and outcomes achieved.

An example of some of the key topics and issues which could be discussed at a BIG:

  • How to improve operations: Budgets and benchmarks, client databases, IT solutions, workflow (systems and procedures).
  • How to improve management of staff: Remuneration (salaries and commissions), performance appraisal, job descriptions, managing expectations.
  • How to improve quality and safety - dealing with quality and safety issues and OH&S
  • How to improve sales and marketing: Getting and retaining clients, marketing / advertising, website, managing referrals.
  • How to improve client interactions: communication styles, dealing with difficult customers and stakeholder groups

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