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The greater your organisation's ability to see, understand and experience the same things as your customer, the better equipped you are to improve systems and processes, reduce wastes and inefficiencies and enhance customer service and satisfaction.
Do your customer satisfaction surveys show that 80% of your customers are satisfied - yet you know there is still much room for improvement?
Hear what your customers really have to say - get insight into what they want and what their real issues are through our Customer Innovation Workshop.
What happens in a Customer Innovation Workshop?
- impact 21 designs a unique workshop tailored around your particular needs.
- The dynamic and fully interactive process enables your managers and staff to hear the voice of the customer/stakeholder and stories of their experience first hand.
- We identify the issues from the customer perspective and what is working well.
- We build a model of service excellence based on what the customer or stakeholders sees as important and then evaluate your current performance against this.
- We then work with you to develop innovative solutions and prioritize actions to improve products, services and processes - often identifying new and exciting opportunities for your organization along the way.
> Also see our EI Transformation Sales Training Programs
> What is Emotional Intelligence?
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