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Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient or EQ, describes an ability, capacity, or skill to perceive, assess, and manage the emotions of one's self, of others, and of groups.
When applied to the workplace, EI involves thinking “intelligently” about our own and others’ emotions and how they influence our thoughts and decisions, behaviours and results at work.
In today's frenetic business world where executives sometimes struggle to cope with the rate of change and the increasing demands placed upon them and their people, the business shift is towards a focus on leadership, building and enhancing organisational culture and teams and people skills for better outcomes and greater returns.
Emotional Intelligence (EI) training and development has been one of the key driving forces in this arena and can improve business outcomes for you and your organisation. Research has found that EI is a distinguishing feature of high performing individuals and organisations.
Research suggests that when Emotional Intelligence skills are developed and applied, the organisation sees measurable benefits in vitally important areas such as:
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– Better leadership
– Encouragement of future leaders
– Better teamwork
– Increased sales
– Greater organisational commitment
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– Greater job satisfaction
– Overall effectiveness
– Better quality
– Greater Productivity
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