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Full day workshop + half-day followup
Workshop: EI overview and research, Basics of EI, Strategies for EI transformational leadership. All participants are required to undertake an EI action challenge project to implement what they have learnt.
Followup + Workshop Session: Sustaining the gains plus Mentoring and Coaching EI.
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Full day workshop + Coaching Sessions
Individual or group coaching sessions (3 or 6 session options). Participants are coached on the specific skill sets of EI. We review, discuss and gain input on their action plans.
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Four, one-day workshops held monthly.
Participants are given assignments to actively apply and practice the skills and techniques learnt and report on results at the next session + Optional assessment day after the course
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impact 21 offers a range of customer service training programs for staff tailored to suit your needs including Customer Service Excellence, Managing the difficult customer, Telephone and Front Line Customer Service.
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Regular gatherings
We bring together Directors and CEOs of likeminded organisations in a confidential forum to leverage knowledge and good ideas from each other, learn from each others mistakes and pick up some useful strategies to help solve some of your key questions without having to spend significant time and resources in re-inventing the wheel.
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Full-day Workshop + one full-day followup
Workshop: Lean Thinking overview; Principles of Lean, Lean Basic Thinking Tools. All participants are required to undertake a Lean Thinking project.
Half-day followup + Session on Sustaining the Gains.
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Two-day Workshop + 2 x one-day followup
Participants report on progress, share learnings and learn a range of additional value adding Lean Thinking tools and processes as well as how to lead lean projects successfully.
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Full day workshop + half-day followup
Online EI assessment prior to Workshop. Participants provided with individualised EI reports outlining strengths and areas for improvement. Workshop: EI overview and research, Basics of EI, the EI Transformational Sales Process. All participants are required to undertake a sales action challenge project.
Half-day followup + Workshop session - Sustaining the gains plus influence and persuasion.
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Full day workshop + 3 follow-up Coaching Sessions (individual, small group, large group)
Workshop: EI overview and research, Basics of EI, the EI Transformational Sales Process. All participants are required to undertake a sales action challenge project to implement what they have learnt
Half-day Coaching Session: Awareness of self and others for selling with impact; Using emotions in decision making for selling with impact; Managing and controlling emotions in self and others for selling with impact.
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